{"id":791,"date":"2021-03-30T09:28:54","date_gmt":"2021-03-30T09:28:54","guid":{"rendered":"https:\/\/blueiceexplorer.gl\/?page_id=791"},"modified":"2026-01-27T10:56:23","modified_gmt":"2026-01-27T10:56:23","slug":"betingelser","status":"publish","type":"page","link":"https:\/\/blueiceexplorer.gl\/da\/om-blue-ice\/betingelser\/","title":{"rendered":"Betingelser"},"content":{"rendered":"
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Blue Ice Explorer<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Betingelser<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nedenst\u00e5ende betingelser er aftalegrundlaget mellem dig som kunde og Blue Ice Explorer (BIE) som turoperat\u00f8r.<\/p>

1. Generelle oplysninger<\/strong><\/h2>

Virksomhedens navn og data:<\/p>

Blue Ice Explorer – a part of Disko Line A\/S
Havnevej B-125\/A \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
3920 Qaqortoq
Gr\u00f8nland<\/p>

Phone +299 497371
www.blueiceexplorer.gl<\/a>
info@blueice.gl
<\/a>CVR \/ GER no: 12191022<\/p>

\u00a02. Betalingsbetingelser og aflysninger foretaget af kunden<\/strong><\/h2>

Betingelserne for henholdsvis pakketure (overnatning + transport), b\u00e5dcharter, overnatning, dagsture og b\u00e5dbilletter adskiller sig fra hinanden og behandles derfor s\u00e6rskilt:<\/p>

2.1 Pakketure (en pakketur best\u00e5r af mindst 2 elementer f.eks b\u00e5dtransfer og overnatning)<\/strong><\/h3>

En pakketur skal betales minimum 60 dage f\u00f8r ankomst.<\/p>

Regler ved afbestilling foretaget af kunden:
<\/strong>Ved afbestilling mellem 59 og 31 dage f\u00f8r ankomst refunderes 50 % af bel\u00f8bet.
Ved afbestilling mellem 30 og 0 dage f\u00f8r ankomst refunderes 0 % af bel\u00f8bet.<\/p>

\u00c6ndringsgebyr
<\/strong>Hvis du \u00f8nsker at foretage \u00e6ndringer i din pakketur efter at have modtaget den endelig rejsebekr\u00e6ftelse, vil der blive p\u00e5lagt et gebyr p\u00e5 250 DKK p\u00e5 din nye rejsebekr\u00e6ftelse.
<\/strong><\/p>

\u201dNo Show\u201d g\u00e6ster vil blive opkr\u00e6vet den fulde pris. Der foretages ikke refusion, hvis g\u00e6sten ikke kommer frem som f\u00f8lge af fly\/helikopter annulleringer\/forsinkelser.<\/p>

Kreditkortgebyrer refunderes ikke i tilf\u00e6lde af afbestillinger.<\/p>

Vi anbefaler at du k\u00f8ber en rejseforsikring inkl. sygdomsafbestillingsforsikring ved en rejse til Gr\u00f8nland. Skulle du blive forsinket (f.eks ved forsinket fly eller forsinket krydstogtskib) f\u00f8r starten p\u00e5 en pakketur, vil vi altid pr\u00f8ve at f\u00e5 turen gennemf\u00f8rt s\u00e5 t\u00e6t p\u00e5 den oprindelige, som muligt. Vi vil som udgangspunkt ikke kunne refundere tabte overnatninger, ture mm.<\/p>

2.2 B\u00e5dcharter<\/strong><\/h3>

Blue Ice Explorer\/Disko Line A\/S sejler med de hurtige og komfortable Targa b\u00e5de (6 eller 12 passagerer), der er godkendt af S\u00f8fartsstyrelsen til at sejle med passagerer i gr\u00f8nlandske farvande \u00e5ret rundt.<\/p>

Ved charter betales en fast timepris afh\u00e6ngig af b\u00e5dens st\u00f8rrelse samt pris for eventuel ventetid (f\u00f8rste time er gratis).<\/p>

B\u00e5de kan bookes hele \u00e5ret rundt.<\/p>

En b\u00e5dcharter skal betales senest 60 dage f\u00f8r ankomst.<\/p>

Regler ved afbestilling foretaget af kunden:<\/strong>:
Ved afbestilling op til 8 dage f\u00f8r ankomst refunderes bel\u00f8bet p\u00e5 turen minus et gebyr p\u00e5 DKK 150.
Ved afbestilling mellem 2 og 7 dage f\u00f8r ankomst refunderes 75 % af bel\u00f8bet.
Ved afbestilling mellem 24 og 48 timer f\u00f8r ankomst refunderes 50 % af bel\u00f8bet.
Ved afbestilling efter 24 timer f\u00f8r ankomst er der ingen refusion.<\/p>

\u201dNo Show\u201d g\u00e6ster vil blive opkr\u00e6vet den fulde pris. Der foretages ikke refusion, hvis g\u00e6sten ikke kommer frem som f\u00f8lge af fly\/helikopter annulleringer\/forsinkelser.<\/p>

Kreditkortgebyrer refunderes ikke i tilf\u00e6lde af afbestillinger.<\/p>

Annullering foretaget af BIE pga. vejrlig, tekniske problemer og lignende:
Fuld refusion, undtaget kreditkortgebyrer<\/p>

Overnatning<\/strong><\/h3>

BIE tilbyder overnatning p\u00e5 vores eget Hotel & Lodges samt hos andre hoteller, f\u00e5reholdersteder, guest houses osv. i Sydgr\u00f8nland.<\/p>

Betaling
<\/strong>Overnatning skal betales senest 60 dage f\u00f8r kundens ankomst i Gr\u00f8nland.<\/p>

Regler ved afbestilling foretaget af kunden<\/strong>
Ved afbestilling mellem 0 og 30 dage f\u00f8r ankomst refunderes 0 % af bel\u00f8bet.<\/p>

\u201dNo Show\u201d g\u00e6ster vil blive opkr\u00e6vet den fulde pris. Der foretages ikke refusion, hvis g\u00e6sten ikke kommer frem som f\u00f8lge af fly\/helikopter annulleringer\/forsinkelser.<\/p>

Kreditkortgebyrer refunderes ikke i tilf\u00e6lde af afbestillinger.<\/p>

B\u00e5dbilletter og dagsture<\/strong><\/h3>

BIE i samarbejde med Disko Line A\/S tilbyder b\u00e5dbilletter mellem byerne i Sydgr\u00f8nland samt dagsture t\/r med b\u00e5d til forskellige sev\u00e6rdigheder f.eks. Uunartoq, Tvillingebr\u00e6en, Qooroq isfjord\u2026<\/p>

Betaling
<\/strong>Online n\u00e5r du gennemf\u00f8rer k\u00f8bet.
<\/strong><\/p>

Regler ved afbestilling foretaget af kunden:
<\/strong>Refundering af b\u00e5dbilletter\/dagsture kan ske senest 24 timer f\u00f8r turstart.\u00a0
Ved afbestilling mindre end 24 timer f\u00f8r afgang er der ingen refusion.<\/p>

Det er ikke muligt at \u00e6ndre navn, afrejsedag eller destination p\u00e5 udstedte billetter. For at g\u00f8re det skal de eksisterende billetter annulleres og der skal bookes p\u00e5 ny.<\/p>

I tilf\u00e6lde af forsinkelse som f\u00f8lge af forsinket fly, vil din billet kunne bruges p\u00e5 en ny afgang, som vi s\u00e6tter op. \u00d8nsker du ikke at benytte denne afgang, er der ingen refusion.<\/p>

3. Betalingsm\u00e5de<\/strong><\/h2>

Betaling kan enten foreg\u00e5 via bankoverf\u00f8rsel eller med online betaling med kreditkort via et betalingslink. Ved bankoverf\u00f8rsel bedes du angive navn og ankomstdato som reference.<\/p>

N\u00e5r indbetalingen er registreret modtager du en mail med bekr\u00e6ftelse. Billetter og rejsedokumenter til pakketuren vil du modtage personligt p\u00e5 informationsm\u00f8det ved ankomst. Vedr\u00f8rende b\u00e5dbilletter modtager du billetten p\u00e5 mail, n\u00e5r betalingen er registreret, og du bedes printe den og medbringe den p\u00e5 rejsen.<\/p>

3.1 Bankoverf\u00f8rsel<\/strong><\/h3>

For danske og gr\u00f8nlandske kunder:<\/strong><\/p>

Gr\u00f8nlandsBANKEN Registrerings nr: 6471
Konto nr: 2013832<\/p>

For udenlandske kunder:<\/strong>
Gr\u00f8nlandsBANKEN Imanek 33
3900 NUUK GREENLAND
Swift code\/BIC: GRENGLGX
IBAN: GL5864710002013832<\/p>

Bem\u00e6rk at en bankoverf\u00f8rsel skal v\u00e6re gebyrfri for Blue Ice Explorer.<\/p>

3.2 Online betaling via et betalingslink<\/strong><\/h2>

Blue Ice sender en ordrebekr\u00e6ftelse med et betalingslink til din e-mail. Ved at klikke p\u00e5 linket \u00e5bner et betalingsvindue, hvor du f\u00f8rst skal godkende betingelserne, og derefter kan v\u00e6lge betalingskort. Vi modtager: Dankort, Visa, Mastercard og JCB. Betalingen foreg\u00e5r med en sikker betalingsl\u00f8sning gennem Epay\/Bambora. Ved k\u00f8b p\u00e5 kreditkort opkr\u00e6ver banken et gebyr (~3%), som vi l\u00e6gger oven i prisen i henhold til g\u00e6ldende regler. Du kan se de p\u00e5g\u00e6ldende gebyrer i betalingsvinduet, n\u00e5r du v\u00e6lger korttype. Kreditkortgebyrer refunderes ikke i tilf\u00e6lde af afbestillinger.<\/p>

4. Aflysninger foretaget af Blue Ice
<\/strong><\/h2>

4.1 Pakketure<\/strong><\/h3>

I tilf\u00e6lde af, at der er dele af en pakketur (f.eks en udflugt), der ikke kan gennemf\u00f8res pga vejret, vil Blue Ice altid fors\u00f8ge at f\u00e5 delen gennemf\u00f8rt p\u00e5 et senere tidspunkt af turen. Er dette ikke muligt, vil kunden f\u00e5 refunderet v\u00e6rdien af den p\u00e5g\u00e6ldende tur (andel).<\/p>

4.2 B\u00e5dtransfers (billetter)<\/strong><\/h3>

I tilf\u00e6lde af tekniske problemer vil Blue Ice altid fors\u00f8ge at skaffe en anden b\u00e5d\/befordring. Der vil kunne forekomme mindre forsinkelser, men vi vil bestr\u00e6be os p\u00e5, at de bliver s\u00e5 sm\u00e5 som muligt.<\/p>

I tilf\u00e6lde af udsigt til d\u00e5rligt vejr, vil Blue Ice i enkelte tilf\u00e6lde kunne fremskynde en afgang, for at kunne gennemf\u00f8re rejsen. \u00d8nsker kunden ikke at tage imod dette tilbud, men vil selv finde et alternativ til rej- sen, kan Blue Ice refundere billetten (det fulde bel\u00f8b).<\/p>

I alle tilf\u00e6lde er Blue Ice ikke erstatningspligtig for eventuelle tabte videre forbindelser og overnatninger.<\/p>

4.3 Dagsture og b\u00e5dcharter<\/strong><\/h3>

Hvis Blue Ice aflyser en tur pga vejrforhold, og kunden ikke kan deltage p\u00e5 et senere tidspunkt, vil Blue Ice refundere hele bel\u00f8bet. Eventuelt kreditkortgebyr refunderes ikke i tilf\u00e6lde af aflysning. Er turen k\u00f8bt gennem et rejsebureau, m\u00e5 kunden henvende sig til dette ved hjemkomst.<\/p>

5. Forsikringsforhold<\/strong><\/h2>

Vi anbefaler altid at du tegner en rejseforsikring, hvis du ikke allerede har en, der vil d\u00e6kke dig i tilf\u00e6lde af flyaflysninger, sygdom og tilskadekomst. Overvej ogs\u00e5 om forsikringen skal d\u00e6kke: afbestilling, rejsegods og hjemtransport.<\/p>

Blue Ice\u2019s b\u00e5de er alle godkendt af den danske s\u00f8fartsstyrelse til at sejle med passagerer i gr\u00f8nlandske farvande. Ved sejlads med Blue Ice\u2019 b\u00e5de er du d\u00e6kket af vores ansvarsforsikring som p\u00e5kr\u00e6vet.<\/p>

6. Tids\u00e6ndringer<\/strong><\/h2>

Vi forbeholder os retten til at foretage \u00e6ndringer i de afgangstider, der er skrevet p\u00e5 din billet. Vi anbefaler altid, at du kontakter BIE personale eller nogle af vores samarbejdspartnere 24 timer f\u00f8r din n\u00e6ste b\u00e5dtransfer for at f\u00e5 verificeret din korrekte afgangstid.<\/p>

7. Forbehold<\/strong><\/h2>

Blue Ice forbeholder sig ret til at \u00e6ndre p\u00e5 tidspunkter, priser mm. Der tages ligeledes forbehold for trykfejl.<\/p>

8. Reklamationer<\/strong><\/h2>

Har du en reklamation, bedes du frems\u00e6tte den under turen eller umiddelbart efter til Blue Ice\u2019s personale f\u00f8r afrejse, hvor vi vil fors\u00f8ge at rette op p\u00e5 det p\u00e5g\u00e6ldende forhold. Skriftlige klager bedes sendt senest 3 uger efter hjemkomst. Ved alle s\u00f8gsm\u00e5l mod Blue Ice anvendes Gr\u00f8nlands retsv\u00e6sen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Blue Ice Explorer Terms and Conditions The following terms and conditions constitute the basis of an agreement between you as the customer and us as the tour operator (hereafter referred to as Blue Ice). 1.\u00a0 General Information The company name and contact information: Blue Ice Explorer – a part of Disko Line A\/SHavnevej B-125\/A \u00a0\u00a0\u00a0\u00a0\u00a0\u00a03920 […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":608,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-791","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms & Conditions - 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